Faq

Explore Common Questions And Helpful Answers Right Here

Common Questions

How do I start a remote session?

To start a remote session, enter the support code on our homepage or use the secure link sent to you by our support agent. We use Zoho Assist to ensure a safe and reliable connection.

How much does a remote support session cost?

Our pricing depends on the type and duration of the service. Please visit our Pricing page or contact our support team for an exact quote before starting the session.

What services do you provide through remote support?

We provide remote assistance for computer troubleshooting, software installation, virus removal, system optimization, email setup, and general technical support for both home and business users.

Is remote support safe and secure?

Yes. All remote sessions are fully secure and encrypted. You remain in control at all times and can end the session whenever you wish.

Do you support business invoicing?

Yes, we offer business invoicing upon request. Please contact our support team with your business details, and we’ll be happy to assist.

What payment methods do you accept?

We accept PayPal, credit/debit cards, and other secure online payment methods. Backup payment options are also available if needed.

Do I need to install any software?

In most cases, no permanent installation is required. You may be asked to run a temporary support tool to allow our technician to assist you.